Privacy Policy | Streamline

Privacy Policy

Last Updated: June 9, 2026

Better Speech LLC ("Streamline," "we," "us," or "our") operates the website located at https://www.streamline-sped.com (the "Site") and provides a cloud-based special education and healthcare technology platform (the "Services"). We are deeply committed to protecting the privacy of our website visitors, customers, educators, and the communities we serve.

This Privacy Policy applies solely to individual visitors to our public-facing website and prospective customers who interact with our marketing content. It does not govern Student Data, Protected Health Information (PHI), or any other data submitted by school districts or authorized institutional users into the Streamline platform. Data submitted by institutional customers is governed exclusively by the applicable Master SaaS Agreement, Data Processing Addendum, and/or Business Associate Agreement executed between us and the applicable school district or covered entity.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our public Site or interact with our marketing materials.

1. Scope and the Institutional Data Override

1.1 General Web Visitors. This Privacy Policy applies strictly to information collected through our public-facing Site, marketing landing pages, newsletter sign-up forms, and standard business-to-business communications.
1.2 Institutional Data Override. This Policy does not govern our handling of Student Data (regulated by FERPA and state student privacy laws) or Protected Health Information (PHI, regulated by HIPAA) uploaded by our institutional clients. All such data is governed exclusively by the Data Processing Addendum (DPA) and Business Associate Agreement (BAA) executed between Streamline and the respective school district, charter school, or healthcare provider. The terms of those contractually binding addendums completely supersede this public Privacy Policy.
1.3 Artificial Intelligence and Machine Learning. Streamline does not use Customer Data, Student Data, Protected Health Information (PHI), Personally Identifiable Information (PII), education records, therapy records, prompts, inputs, outputs, or other Customer content to train, develop, fine-tune, improve, validate, benchmark, or otherwise enhance any artificial intelligence, machine learning, large language model (LLM), or algorithmic product or service. Streamline does not sell, license, disclose, or otherwise make available Customer Data, Student Data, PHI, PII, prompts, inputs, outputs, or other Customer content to any third party for purposes of artificial intelligence model training.

2. Information We Collect
We collect information in two ways: information you provide directly to us, and information collected automatically through your interaction with our Site.

2.1 Information You Provide. We collect professional contact information that you voluntarily submit when requesting a product demonstration, downloading resources, or contacting our sales team. This may include your name, job title, institutional email address, phone number, and the name of your school district or organization.
2.2 Automatically Collected Data (Cookies and Analytics). When you browse our Site, we automatically collect basic technical metadata to optimize your browsing experience. This includes your IP address, browser type, operating system, referring URLs, device identifiers, and data regarding which pages you visit. We utilize standard, industry-compliant cookies and web analytics tools to analyze traffic trends and improve Site performance. You can manage cookie preferences directly through your browser settings. We may utilize service providers that assist with website analytics, security monitoring, customer relationship management, communications, and hosting services. Such providers are contractually required to protect information and use it only for authorized business purposes.

3. How We Use Information
We use the information collected through our public Site solely for standard business and marketing operations, including:

Responding to sales inquiries, scheduling software demonstrations, and providing customer support.
Sending product updates, newsletters, educational resources, and promotional communications (you may opt out of marketing emails at any time via the "unsubscribe" link).
Analyzing public web traffic to monitor, secure, and optimize the performance, security, and layout of our Site.

4. Information Sharing and Disclosure

4.1 No Commercialization or Selling. Streamline does not sell, rent, lease, or trade your personal information to third parties for commercial profit, marketing, or advertising purposes.
4.2 Service Providers. We may share information with trusted third-party service providers that assist us in operating the Site and Services, including cloud hosting providers, analytics providers, customer relationship management platforms, communication providers, technical support providers, and security service providers. These providers are contractually obligated to maintain appropriate confidentiality and security protections and may use information only to perform services on our behalf.
4.3 Legal Compliance. We may disclose information if required to do so by a valid legal subpoena, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our intellectual property, ensure user safety, or defend against fraud.
4.4 Business Transfers. Information covered by this Privacy Policy may be disclosed or transferred as part of a merger, acquisition, financing transaction, corporate reorganization, sale of assets, or similar business transaction, subject to applicable confidentiality and privacy obligations.

5. Children's Privacy & COPPA Compliance Notice

5.1 Public Site Restriction. Our public-facing Site and marketing materials are intended exclusively for adult educational administrators, clinicians, and software buyers. We do not knowingly solicit or collect personal information from children under thirteen (13) years of age on our public Site.
5.2 Services and School Consent. Within our private SaaS platform, students may utilize software modules under the direct supervision of their school district or therapy provider. In accordance with the Children’s Online Privacy Protection Act ("COPPA"), Streamline relies on the institutional school district to act as the parent's authorized agent. The district provides lawful institutional consent for Streamline to collect and process student information strictly for educational and administrative benefit. We do not use any child’s data for behavioral tracking, commercial profiling, or targeted advertising.

6. State Privacy Rights

6.1 Consumer Privacy Rights. Subject to applicable law, individuals may have rights to request access to, correction of, deletion of, or information regarding the personal information collected through our public-facing marketing and business operations.
6.2 Depending on your state of residence (including California, Virginia, Texas, and Ohio), you may possess specific statutory consumer rights regarding the personal information collected through our public marketing channels. These rights may include the right to access, correct, or request the deletion of the professional contact data you have submitted to us. To exercise any of these general consumer rights, please contact us at privacy@streamline-sped.com. As noted in Section 1.2, any requests regarding student records or healthcare logs must be directed to your local school district or clinical provider, as Streamline does not have the independent legal authority to alter or delete institutional data outside of district direction.

7. Data Security

7.1 We implement and maintain commercially reasonable administrative, physical, and technical security measures designed to protect the professional contact information collected via our public Site from unauthorized access, loss, or alteration. These measures include encrypted data transmission, restricted access permissions, and hosting on secure cloud infrastructure. We maintain written information security, incident response, disaster recovery, and business continuity procedures designed to support the confidentiality, integrity, and availability of information under our control.
7.2 Data Retention. We retain personal information collected through our public Site only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

8. Updates to This Policy

8.1 Streamline reserves the right to update this public Privacy Policy from time to time to reflect modifications to our operational workflows or shifting regulatory requirements. The "Last Updated" date at the top of this page will reflect the most recent revisions. We encourage you to review this policy periodically.
8.2 Material Changes. If we make material changes to this Privacy Policy, we will update the Last Updated date above and may provide additional notice where required by applicable law.

9. Contact Information
If you have any questions, comments, or regulatory inquiries regarding this Privacy Policy or our general data handling practices, please contact our privacy compliance team at: